Replacements
If we send the wrong item, we will replace it.
To qualify for replacement:
- Problem must be reported within 14 days of receipt.
- Send an email with photos of wrong item.
- In the email include your Name, Address, Phone and Order number.
- Do not return the wrong/damaged item unless we ask for it.
- Items damaged by the USPS will typically have a sticker or letter that verifies that they damaged your item. We require photo verification to replace damaged items. Buyer remorse and subsequent destruction of item will not merit replacement.
We will not replace your item if:
- It’s been longer than 14 days since the package was marked as delivered
- Incorrect installation, or attempt to install decal on a surface not recommended, such as coated heads, textured walls, resistant plastic, etc.
- Printed piece is blurry, because blurry artwork was supplied.
Refunds
Refunds are granted on a case by case basis. We generally only allow replacements, as all items are printed on demand, and we cannot restock and resell personalized items. We do not grant refunds if your item arrives “too late”. We have no control over the USPS speed or losses.
Warranty
- Our products will last for years provided they are properly applied because we use commercial grade materials.
- All products are individually inspected before they are packaged and shipped.
- Our liability is limited to replacement of products purchased on this website.
- You, the customer, acknowledge that no warranty is provided in connection with any of the products or services.
Shipping
- All items are created and printed on demand. We print Monday through Friday on all non-holiday weekdays.
- Some items require lamination, which adds 1-2 business days.
- Once we hand off your package to our carrier, it is in their hands. We cannot control the speed or care of the USPS. That said, we choose the USPS as the most reliable, cost-effective carrier.
- Tracking information will be sent to you via email. Drum decals are sent in tubes and do not fit in most mailboxes, so please watch your tracking to ensure you know the arrival date and can pick up your package before anyone has a chance to steal it.
Need help?
Contact us for questions related to refunds and returns.